Customer Relations Officer (Receptionist)

Job Purpose: A Customer Relations Officer (CRO) is the primary contact between a company and its customers, ensuring high satisfaction, loyalty, and business growth by building strong relationships, addressing complaints, and enhancing customer experience. Responsibilities 1. Customer Interaction and Support - Respond to customer inquiries via phone, email, chat, or in-person. - Provide accurate information about products, services, and policies. - Handle and resolve customer complaints in a timely and professional manner. 2. Relationship Management - Build and maintain positive relationships with customers to encourage repeat business. - Follow up with customers to ensure satisfaction and encourage feedback. 3. Problem Resolution - Investigate and solve customer issues by coordinating with Technician, Building officer and other relevant departments. - Record complaints and actions taken for tracking and quality improvement. 4. Customer Feedback and Insights - Gather customer feedback and analyze trends to suggest improvements to products or services. - Report common issues to management for potential product or service enhancements. 5. Record Keeping and Documentation - Maintain accurate and up-to-date records of customers interactions, complaints, resolutions, and feedback. - Document interactions, feedback, and issue resolutions for future reference. 6. Cross-functional Coordination - Collaborate with other department and technical support teams to enhance the customer experience. - Act as a liaison between customers and internal departments to ensure smooth operations. 7. Compliance and Policies - Ensure customer service activities comply with company policies and legal requirements. - Stay updated on company policies, procedures, and product knowledge. - Perform other tasks as assigned by the Supervisor. Requirements: - Bachelor's degree in a relevant field, such as facilities management, engineering, or business administration. - A minimum of 1 year of relevant work experience in property management. - Ability to adapt to a flexible working environment. - Knowledge of building maintenance practices. - Proficiency with internet and Microsoft Office applications. - Strong communication and multitasking skills. - Ability to resolve problems and queries efficiently and promptly. - Good written and verbal communication skills in English and Khmer.

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