Operation Manager (Chinese Speaking) - logistics

Key Responsibilities Operations Management • Oversee daily logistics operations including transportation, freight forwarding, warehousing, and distribution. • Ensure timely, accurate, and efficient service delivery to customers. • Implement standard operating procedures (SOPs) and continuously improve operational processes. • Monitor KPIs related to delivery time, service quality, and operational efficiency. Customer Service & Relationship Management • Ensure excellent customer service by resolving operational issues promptly. • Work closely with the sales and customer service teams to meet client expectations. • Develop strong relationships with key clients, suppliers, and service providers. Team Leadership & Development • Lead, supervise, and train the operations team to ensure high performance. • Allocate tasks effectively and monitor staff performance. • Build a culture of accountability, teamwork, and continuous improvement. Compliance & Risk Management • Ensure compliance with Cambodian laws, customs regulations, and international logistics standards. • Oversee safety, security, and quality assurance in operations. • Identify risks in operations and implement measures to mitigate them. Cost & Efficiency Management • Manage operational budgets, control costs, and optimize resource utilization. • Negotiate with vendors and service providers to ensure cost-effective solutions. • Drive initiatives to reduce operational costs while maintaining service quality. Reporting & Coordination • Provide regular reports on operational performance, challenges, and improvements. • Collaborate with the General Manager and Sales Manager to align operations with business strategy. • Support strategic projects such as digital transformation, process automation, and expansion. Qualifications & Requirements • Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field. • At least 5 - 7 years of experience in logistics, transportation, or supply chain operations, with 3+ years in a managerial role. • Strong knowledge of Cambodian logistics industry, customs processes, and international shipping standards. • Proven leadership and people management skills. • Excellent problem-solving, organizational, and communication abilities. • Proficiency in logistics management systems, MS Office, and digital tools. • Fluent in Khmer and English (Chinese is an advantage). Working Condition: • Working hours: 8:00am – 12:00pm; 01:30pm – 5:30pm • Working days: Mon – Sat (half) • Public holiday following labor law • Working location: The Fortune Tower, Building C7, floor 15th, Olympia City, Phnom Penh, Cambodia.

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