Riva Hotel SHV is looking for a reservation Executive urgently!

Job Title: Reservation Executive/Reservation Supervisor Department: Front Office Reports To: Front Office Manager Job Summary The Reservation Executive is responsible for handling room reservations efficiently and accurately while maximizing hotel occupancy and revenue. The role involves coordinating with front office, sales, and housekeeping to ensure seamless guest experiences from booking to arrival. Key Responsibilities -Handle room reservation inquiries via phone, email, OTAs, website, and walk-ins -Process, modify, and cancel reservations in the Property Management System (PMS) -Ensure accurate entry of guest details, rates, special requests, and payment information -Maximize room occupancy and revenue through upselling and cross-selling -Maintain up-to-date knowledge of room types, rates, packages, and promotions -Coordinate with Front Office and Housekeeping regarding room availability -Liaise with Sales team for group bookings and corporate accounts -Monitor and manage booking channels (OTAs, GDS, direct bookings) -Handle guest queries and complaints related to reservations professionally -Prepare daily reservation reports, occupancy forecasts, and pickup reports -Ensure compliance with hotel policies, procedures, and brand standards

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