ផ្នែក បុគ្គលិករៀបចំឯកសារ និងសំណុំរឿងវីសាមកប្រទេសអូស្ត្រាលី​ Australian Visa & Migration Case Support Officer

Global International Migration Agents Pty Ltd is looking for a dynamic and professional Case Support Officer to join our team. This role is perfect for a highly organised individual who balances administrative precision with a flair for social media engagement and sales conversion. As an agency recognised for our commitment to diversity including being named the 2026 Best LGBTIQA+ & Disability Focused Migration Agency, we pride ourselves on an inclusive, ethical, and high-energy work environment. The Role You will provide vital support to our Registered Migration Agent (MARN 2217981), ensuring that client applications are handled with the highest level of care and efficiency. Beyond the paperwork, you will be a key face of our brand, helping us reach and convert new clients through digital platforms. Key Responsibilities 1. Case Administration: Assist with document checking, filing, case notes, and maintaining records in strict compliance with the MARA Code of Conduct. 2. Client Liaison: Collect and verify documentation while maintaining professional communication between clients and the Migration Agent. 3. Content Creation: Confidently record and appear in video content for Facebook, Instagram, and TikTok to promote our services and engage our community. 4. Lead Conversion: Effectively respond to enquiries across all social media platforms, guiding the general public through the sales funnel to become valued clients. 5. Technical Support: Prepare draft forms and evidence checklists under supervision. 6. Language Support: Provide Khmer-English translation and interpretation assistance as required. Requirements 1. Professional English Proficiency: Exceptional written and verbal communication skills are mandatory. The interview and all communication of this role will be in English. 2. High-Pressure Performance: Ability to remain organised and efficient in a fast-paced environment while hitting established KPIs. 3. Camera Confidence: Must be comfortable and charismatic on video for social media marketing. 4. Sales Mindset: Proven ability to manage social media leads and convert them into successful client registrations. 5. Office & Collaboration: Expert-level skills in Microsoft Teams and the MS Office Suite (Word, Excel, and PowerPoint). 6. Creative & Content Tools: Highly proficient in CapCut and Canva for high-quality content creation. 7. Communication & Social Management: Advanced experience managing Telegram and Meta Business Suite (Facebook/Instagram), with a deep understanding of the TikTok platform. 8. Integrity: Absolute commitment to ethical conduct. You will work under the supervision of a Registered Migration Agent and are strictly prohibited from providing unauthorised immigration advice. Why Join Us? We are a "Welcome Here" project member and strongly encourage applications from the LGBTIQA+ community. We value diversity and provide a supportive environment for all staff. How to Apply: Please send your CV and Cover Letter to: wat****@cambodiaaustralia.comClick To Sent Email.au For more information, feel free to DM us via Telegram: t.me/CambodiaAustralia Schedule & Availability Standard Hours: Monday through Saturday, 8:00 AM – 5:00 PM. Operational Flexibility: Shift times may be adjusted or swapped to accommodate client appointments and business requirements.

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