Guest Relations Specialist
AD ID: 13173055 • Phnom Penh • Just now
$700+
- Main Category :
- Jobs
- Category :
- Customer Service
- Job Type :
- Full-time
- Experience :
- 4Year+
Responsibilities - Resident Advocacy: Serve as the primary liaison between residents and the condo management office, addressing concerns related to building policies, maintenance delays, or neighbor disputes. - Move-in/Move-out Coordination: Oversee the orientation of new residents, including property tours, explaining building rules, and coordinating elevator bookings for moving days. - Amenity Management: Supervise the use of shared facilities such as gyms, lounges, and pool areas, ensuring they are maintained to high standards and managed private event bookings. - Guest & Visitor Access: Manage the front-desk protocol for verifying visitors, contractors, and delivery personnel to ensure building security and resident privacy. - Team Leadership: Supervise front-desk staff, concierges, and security personnel, including scheduling shifts and training them on luxury service standards. - Community Engagement: Organize resident social events, newsletters, and feedback surveys to build a sense of community and improve long-term retention. Qualifications - Experience: 2-4 years in hospitality or high-end residential management, with at least 1 year in a supervisory capacity. - Communication: Strong interpersonal skills for handling sensitive resident issues with discretion and empathy. - Systems Proficiency: Familiarity with residential management software and MS Office. - Problem-Solving: Ability to remain calm and professional during emergencies or high-pressure resident escalations.
Location: Diamond Island, Sangkat Tonle Bassac, Khan Chamkamorn,Phnom Penh, Cambodia Tonle Basak, Chamkar Mon, Phnom Penh
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Ly Chandany
@lychandany
Members Since 2025-03-27 11:14:56
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Phnom Penh , Diamond Island, Sangkat Tonle Bassac, Khan Chamkamorn,Phnom Penh, Cambodia
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