Sales Manager

JOB DESCRIPTION Forecasts goals and objectives for sales, gross and key expenses on a monthly and annual basis. Prepares and administers an annual operating forecast and budget for the used-vehicle sales department. Directs and schedules the activities of all department employees, ensuring proper staffing always. Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals. Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system. Develops, implements and monitors a follow-up system for used-vehicle purchasers. Maintains vehicle inventory. Monitors customers likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock. Processes salesperson commission sheets daily and monitors the payroll records of all used-vehicle salespeople. Conducts daily and weekly sales and sales training meetings. Establishes and enforces product-knowledge standards. Helps salespeople close deals. Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales. Enforces a pre-determined day turn policy. Appraises all incoming used vehicles. Ensures that cosmetic and mechanical reconditioning is performed within the dealership's cost and time limitations. Plans and controls the display of used vehicles. Establishes and controls wholesaling activities. Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment. Assists in the development of advertising campaigns and other promotions. Keeps abreast of auto auction activity and prices and attends auctions on a regular basis. Approves all paperwork from auctions and provides proper documentation to the office for purchases. Tracks results of auction purchases and compares gross profits of auction vehicles with those of trade-ins. Develops and maintains outside sources (wholesalers and retailers) for both buying and selling units. Handles customer complaints immediately and according to dealership's guidelines. Attends managers meetings. Maintains professional appearance. Other tasks as assigned by Director. JOB REQUIREMENT: Bachelor's degree in business administration or a related field. 5+ years of experience in the automotive industry, with a focus on used car sales. Proven track record of success in sales and management. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Ability to work independently and as part of a team.

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