Barista & QA Manager
AD ID: 12903595 • Phnom Penh • 6d
$800+
- Main Category :
- Jobs
- Category :
- Cashier/Receptionist
- Job Type :
- Full-time
- Experience :
- 3Year+
Job Description: 1. Training and Development • Conduct comprehensive training programs for new and existing baristas, covering coffee knowledge, brewing techniques, and customer service. • Develop and maintain training materials, including manuals, checklists, and videos. • Assess baristas' skills periodically and provide additional training as needed to maintain high standards. • Coordinate with store managers to schedule ongoing training sessions and workshops. 2. Quality Assurance and Control • Establish quality benchmarks for coffee preparation, presentation, and consistency in all locations. • Conduct regular site visits to observe baristas, provide feedback, and ensure adherence to quality standards. • Implement and monitor quality control procedures, including periodic taste tests and equipment maintenance checks. • Track quality issues and initiate corrective actions to address deficiencies. 3. Product Knowledge and Innovation • Stay updated on industry trends, new brewing techniques, and innovations in coffee culture. • Support the introduction of new beverages by creating training materials and guidelines for consistent execution. • Encourage a culture of continuous improvement and creativity among baristas to elevate the customer experience. 4. Compliance and Standards • Ensure all baristas follow health, safety, and food handling regulations. • Develop and implement standard operating procedures (SOPs) for barista tasks and quality control checks. • Collaborate with the quality assurance and operations team to refine processes and establish best practices. 5. Reporting and Performance Metrics • Maintain records of training, quality audits, and barista performance. • Analyze customer feedback related to product quality and service to identify improvement opportunities. • Prepare reports and summaries on training outcomes, quality metrics, and team performance. Job Requirements: • Experience: Minimum 3 years of experience as a barista, preferably with experience in a training or quality control role. • Education: Certification in Coffee or Barista Training is a plus. • Proficient in various coffee brewing methods and equipment. • Excellent communication and interpersonal skills. • Strong attention to detail and a commitment to quality. • Ability to analyze and solve problems effectively. Contact us : 1. [email protected]Click To Sent Email 2. rec********@cham-ly.comClick To Sent Email Telephone: 1. 085777xxxClick To Call 2. 061222xxxClick To Call
Location: BreadTalk Cambodia Head Office Chakto Mukh, Doun Penh, Phnom Penh
Contact Info: Please don't forget to mention that you found this ad on khmer24.com.
061777xxx Click To Call
061222xxx Click To Call
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Morn Samnang
@bkbk54314257
Members Since 2025-03-13 09:16:00
061777xxx Click To Call
061222xxx Click To Call
Phnom Penh , BreadTalk Cambodia Head Office
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