IT Assistant

Job Purpose: The IT Assistant will support the IT department in maintaining and managing the organization's computer systems, network infrastructure, and related hardware and software. This role is crucial in ensuring the smooth and effective operation of the IT environment, troubleshooting issues, and assisting with daily IT operations. Key Responsibilities: • Provide first-level support for end-users in resolving hardware, software, and network issues. • Diagnose and troubleshoot IT-related problems and escalate unresolved issues to senior staff. • Respond to service desk tickets and prioritize technical support requests. • Perform regular maintenance on IT systems, including updates and patches for software and firmware. • Assist in the installation, configuration, and maintenance of hardware devices (PCs, printers, servers, etc.). • Assist with the installation and updates of software applications. • Maintain and manage inventory of IT equipment and ensure it is recorded and properly documented. • Support the management of network infrastructure, including routers and switches. • Assist in setting up new user accounts and ensuring proper access to network resources. • Help with network troubleshooting and perform routine checks to ensure network reliability. • Assist in performing regular data backups and recovery processes for systems and applications. • Ensure that backup systems are operational and perform tests as necessary to validate the process. • Provide basic IT training to employees on the use of hardware, software, and IT systems. • Help prepare user manuals and documentation to assist with the training process. • Monitor systems for security threats and help implement security measures to protect data and networks. • Assist in ensuring compliance with the organization’s IT security policies and protocols. • Maintain accurate records of support tickets, repairs, installations, and maintenance activities. • Update and maintain internal IT documentation and knowledge base. • Work closely with other IT team members and departments to ensure smooth integration of IT systems and services. • Assist in the planning and execution of IT projects under the direction of the IT Manager. Qualifications: • Education: A degree in Information Technology, Computer Science, or a related field is preferred. • Experience: Prior experience in IT support or a similar role is an advantage, but entry-level candidates with relevant skills and certifications are welcome. • Certificate in CompTIA A+ or similar IT certifications are a plus. • Networking certifications (CCNA, etc.) are desirable but not required. Skills and Competencies: Technical Skills: • Familiarity with operating systems (Windows, macOS, Linux). • Basic knowledge of networking concepts (IP addressing, DNS, DHCP). • Proficiency with common office software and productivity tools (Microsoft Office, Google Workspace). • Knowledge of hardware troubleshooting and configuration. Soft Skills: • Strong problem-solving and analytical skills. • Excellent communication skills, both written and verbal. • Ability to work independently and in a team environment. • Strong attention to detail and time management skills. Working Conditions: • Full-time position (may require after-hours support during critical system issues). • May require occasional travel to branch offices or remote locations. • Some physically demanding tasks may be required (e.g., setting up hardware). BENEFIT PACKAGE: • Competitive Salary • Annual Bonus • Insurance • Seniority pay (Twice a year “June and December”) • Annual Leave, Public Holiday, Day Off, Sick Leave, Maternity Leave compliance following Cambodian labor law How to apply: Interested candidates are requested to send your CV, cover letter (Candidates are required to mention their salary expectations in the Cover Letter) to the HR Office or by email with the subject line: “IT Assistant – Full Name”. Note: Only shortlisted candidates will be contacted for interviews.

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