Customer Service Manager
AD ID: 12943493 • Phnom Penh • 1d
$700+
- Main Category :
- Jobs
- Category :
- Customer Service
- Job Type :
- Full-time
- Experience :
- 2Year+
Job Description: Customer Service Manager (ISP Sector) Position Summary The Customer Service Manager is responsible for managing and supporting the customer service team to ensure high-quality service delivery, timely issue resolution, and excellent customer satisfaction. This role oversees daily operations, handles escalations, ensures compliance with ISP service standards, and drives continuous improvement. Qualifications & Requirements Education & Experience • Bachelor’s degree in business, Communications, IT, or related field. • 3–4 years of experience in customer service, ideally in the ISP or telecom sector. • At least 2-year experience in a manager role is preferred. Skills & Competencies • Strong leadership and people management skills. • Excellent communication (written & verbal). • Ability to handle conflict, pressure, and difficult customers. • Analytical and problem-solving abilities. • Strong organizational and time-management skills. • Familiar with CRM systems, call center systems, and ticketing tools. • High flexibility and adaptability • Positive attitude and teamwork spirit • Strong responsibility and commitment Key Responsibilities 1. Management • Lead, coach, and motivate a team of Customer Service Officers. • Monitor team performance and provide feedback, guidance, and training. • Conduct regular team meetings and daily briefings. • Manage schedule, shift planning, and attendance. 2. Customer Support • Handle difficult or complex customer complaints. • Work closely with Technical Support, NOC, Field Technicians, and Billing teams to resolve issues. • Ensure accurate and timely communication back to customers. • Maintain high standards of professionalism and service quality. • Perform call monitoring and service quality evaluations. • Identify service gaps and recommend improvements. 3. Reporting & Documentation • Prepare daily/weekly/monthly performance reports. • Document service issues, customer feedback, and common problems. • Provide actionable insights to management.
Location: SINET Building, #93, Preah Sihanouk Blvd, Phnom Penh, Cambodia. Chakto Mukh, Doun Penh, Phnom Penh
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SINET (S.I Group Co.,LTD)
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Members Since 2021-02-26 15:12:35
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Phnom Penh , SINET Building, #93, Preah Sihanouk Blvd, Phnom Penh, Cambodia.
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