Front Office Officer/Supervisor (Chinese Speaking)

Position Summary: The Front Office Supervisor assists the Front Office Manager in planning, directing, and coordinating the daily operations of the Serviced Apartment. He/she is responsible for supervising the Guest Service team to ensure that all front desk operations run smoothly. This includes delivering a warm welcome to guests, ensuring speedy and efficient check-in and check-out processes, and promptly handling guest requests to maintain high levels of customer satisfaction. Job Description 1. Ensure that all guests are promptly and courteously attended to at the Front Desk. 2. Pay special attention to VIPs and long-stay guests, ensuring their satisfaction throughout their stay at the Serviced Apartment. 3. Assist in handling guest inquiries related to services, guest registration, shopping, dining, entertainment, and travel directions. 4. Monitor room availability and guests’ accounts using the Protel system. 5. Address and resolve guest complaints professionally, ensuring guest satisfaction. 6. Oversee the handling of cash advances and payments received at check-out by Guest Service Officers. 7. Perform basic bookkeeping tasks, including balancing cash accounts when required. 8. Collaborate with the Operations Department to review processes and recommend improvements to enhance service efficiency. 9. Ensure the Guest Service area is adequately stocked with necessary operational supplies (e.g., stationery, letterheads, and collateral). 10. Ensure compliance with all internal policies and procedures by the Guest Service staff. 11. Verify that all guest registration and check-out documents are accurately completed and properly filed. 12. Ensure guest refund requests (e.g., via credit card) are submitted promptly to the Finance Department. 13. Assist the Guest Service Manager in training, coaching, and supervising the Guest Service team. 14. Perform other duties as assigned by the Guest Service Manager. Qualification - Diploma or Degree in Hospitality Management, Hotel Administration, Business Management, or a related field. - Minimum 2–3 years of experience in Front Office or Guest Services, preferably in a hospitality or serviced apartment environment. - Previous supervisory or team leader experience is an advantage. - Proficiency in hotel management systems (e.g., RMS) - Strong computer skills, including Microsoft Office (Word, Excel, Outlook). - Basic understanding of bookkeeping or cash handling procedures. - Good communication and interpersonal skills. - Strong problem-solving and conflict resolution abilities. - Ability to work under pressure in a fast-paced environment. - Leadership skills with the ability to motivate and guide a team. - Good in English and Mandarin (spoken and written) is required. - Willingness to work shifts, weekends, and public holidays as required. How to apply: Interested candidates are invited to send their applications to: Email: chh**********@the-ascott.comClick To Sent Email Telephone: 098880xxxClick To Call Address: Street 102, Phnom Penh City Centre, Sangkat Srah Chok, Khan Daun Penh

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098880xxx Click To Call