Guest Service Team Leader
AD ID: 12865128 • Phnom Penh • 2d
$300+
- Main Category :
- Jobs
- Category :
- Customer Service
- Job Type :
- Full-time
- Experience :
- 1Year+
JOB OPPORTUNITY! ( Salary can be negotiated ). LET'S JOIN US! You can apply now via our telegram: https://t.me/Rittheya8899 Duties and Responsibilities: • Welcome guests and tenants to the building, monitor and manage the flow of visitors • Maintain security by following the procedure, monitoring logbooks, issuing visitor passes and sign-ins • Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorized visitors • Understand the building’s operations, can help to pass marketing materials, and Contact people for leasing and sales purposes • Assist in rent roll service, collection of cash, issuance of invoices and receipts • Control cash transactions at the front desk • Enter and retrieve information contained in computer databases to update reports, files, and answer inquiries from Residents, Guests, and Management • Deal with the general public, owner/ residents, and employees with tact and courtesy • Supervise the front desk operations to ensure an optimal level of service and hospitality is provided to the guests • Supervise daily shift process ensuring all team members adhere to standard operating procedures • Contact appropriate individual or department (e.g., Engineer, housekeeping) as necessary to resolve call, request, or challenge • Report to Department Head on all operation matters concerning the Guest Service department • Assist in interviewing, scheduling, training, development, empowerment, coaching, and counseling the staff • Maintain continuous work team relationships by documenting a communicating action, irregularities, and continuing needs to managing responsible staff • Resolve customer issues, complaints, and problems quickly and efficiently to maintain a high level of customer satisfaction and quality service • Perform other duties as assigned, requested, or deemed necessary by management. Requirement: • Guest Service experience is a must. • Good verbal and written communication skills with both Khmer and English, other languages are a plus. • Good listening and collaboration skills with other staff and management team. • Able to work in different building properties assigned by Management (Sometimes need to manage in other projects. So, required self-driving vehicle). • Ability to work calmly in stressful situations and under pressure. • Good telephone skills. • Good computer skills – Microsoft Office Suite (Word, Excel, PowerPoint). • Leadership skills and good time management skills. • High School diploma; additional qualifications are a plus
Location: Toul Krok, Tuek'lak Muoy, , Phnom Penh Tuek L'ak Muoy, Tuol Kouk, Phnom Penh
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Members Since 2024-12-02 10:40:19
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