General Manager

1. Operations & Project Management • Oversee daily operations of architecture, interior design, and construction-related projects. • Implement and manage time tracking and project profitability tracking (initially via simple tools like Excel/Sheets; later via Monograph or similar software). • Monitor team workload and capacity; ensure no over-allocation of staff. • Standardize and improve workflows for: • Design stages (concept → design development → construction documentation) • Client approval steps • Site visit and reporting • Ensure project timelines, deliverables, and milestones are clearly defined and followed. • Conduct regular weekly review meetings with project leads to track progress and issues. 2. Client & Customer Service Management • Act as a primary point of contact for many day-to-day client communications, especially on progress updates, scheduling, and general questions. • Support the Principal Architect during key client meetings, presentations, and negotiations. • Help manage client expectations, resolve conflicts, and ensure high service quality. • Coordinate with clients on contracts, variation orders, and additional services where applicable. 3. HR & People Management • Work with HR/admin to: • Manage recruitment, interviews, and selection of staff. • Oversee onboarding and orientation for new employees. • Implement basic HR policies (attendance, leave, work hour expectations, etc.). • Support staff performance management: • Set clear roles and responsibilities. • Conduct or support performance reviews with the Principal Architect. • Help maintain a positive work culture, team motivation, and staff retention. 4. Finance & Admin Coordination • Coordinate with accountant / external bookkeeper on: • Invoices, billing schedules, and payment follow-ups. • Payroll preparation and approval. • Track basic financial indicators for projects: • Design fee vs. actual hours • Cost vs. budget • Prepare monthly operations reports for shareholders: • Ongoing projects status • Profitability summary (high-level) • Cash flow overview (with support from finance) 5. Systems, Processes & Improvement • Document and improve SOPs (Standard Operating Procedures) for: • Project workflow • Client communication • Internal approvals • Site coordination • Lead implementation of new tools (e.g., Monograph) with support from the team. • Identify bottlenecks and propose solutions to improve efficiency and profitability. 6. Reporting & Strategy Support • Report directly to the Principal Architect / Founder. • Provide monthly and quarterly reports to shareholders on: • Operations and resource status • Project performance and risks • HR and staffing overview • Support the Principal Architect in strategic planning and execution (new services, new locations, partnerships, etc.). Requirements Education & Background • Bachelor’s degree in Business Administration, Management, Engineering, Architecture, Interior Design, or related field. • Postgraduate degree or MBA is an advantage but not required. Experience • Minimum 5–8 years of working experience, with at least 3 years in a management / leadership role. • Experience in one or more of these industries is strongly preferred: • Architecture / Interior Design • Construction / Real Estate Development • Project-based professional services (consulting, engineering, etc.) • Proven track record in: • Managing teams and operations • Handling clients and resolving issues • Implementing systems or processes to improve efficiency Skills & Competencies • Strong operations and organizational skills – able to manage many moving parts at once. • Good understanding of project management (timelines, resources, deliverables). • Comfortable with numbers: • Basic financial literacy (costs, margins, profitability). • Able to read reports and make decisions from them. • Excellent communication skills, both written and verbal. • Strong people management skills: • Can lead, motivate, and guide staff. • Can handle conflicts calmly and fairly. • Tech-savvy and willing to learn new tools (e.g., project management and time-tracking software such as Monograph). • Highly organized, detail-oriented, and disciplined in follow-up. 📞 Contact us at: 098207xxxClick To Call 📲 Telegram: https://t.me/HRfafafood 🌐 FB Page: https://lnkd.in/gEHBQftD

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098207xxx Click To Call